Natural Products

Refund Policy

25 July 2019

NaturaSibericaCyprus (www.naturasibericacyprus.com) is glad to announce the NaturaSiberica cosmetics products shipping in Cyprus.

This refund policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

The item should be send back to NaturaSibericaCyprus staff responsible for the shipping. Refunds are not granted for sale item and if the regular priced items have been opened and if it is not in its original condition, or damaged, or with missing parts, for any reasons not due to NaturaSibericaCyprus error.

Any item that is returned more than 15 days after delivery will not be exchanged or refunded.  Once NaturaSibericaCyprus receives the client’s ordered item back, NaturaSibericaCyprus will inspect it and send you an email to notify you that we have received your returned item. NaturaSibericaCyprus will immediately notify the client of the approval or rejection of your refund.

If the return is approved, NaturaSibericaCyprus will initiate a refund to the Bank Wire, cash or original method of payment of the client. The client will receive the credit within a certain amount of days. it may take some time before your refund is officially posted. The client should contact us at info@naturasibericacyprus.com if still the refund is not received.

NaturaSibericaCyprus may replace product only if it is defective or damaged and only if it is in stock.  In order to exchange it for the same item, client should send us an email at info@naturasibericacyprus.com Depending on where the client lives, the time it may take for exchanged product to reach the client, may vary.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Several types of goods are exempt from being returned. intimate or sanitary goods, hazardous materials, or flammable liquids or gases, personal care items.

Contact Us

For any questions on shipping details or on how to return the item, the client may contact us.

Details: 

Email:   info@naturasibericacyprus.com

Phone: +35797618415

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